Cryptocurrency Exchange Gift Card: Comprehensive Guide

Account Requirements and Eligibility

Cryptocurrency exchange gift cards can be created and transferred exclusively by verified entity accounts. Users interested in creating and transferring gift cards must register for an entity account, complete entity verification, and sign a gift card distribution agreement. The entity account registration requires signing out of any existing personal exchange account before creating a new entity account.

It is important to note that personal exchange accounts retain the ability to send and redeem gift cards, though purchasing gift cards requires visiting gift card merchants. Additionally, verified entity accounts from Spain, Italy, France, Poland, and Sweden require supplementary verification procedures to create gift cards. Users from these countries seeking to create gift cards should contact customer support for further assistance.

Gift Card Value and Validity

The maximum value for each gift card created by verified entity-sellers is 500 USDT equivalent. This limit ensures controlled distribution and risk management across the platform.

Regarding expiration, all gift cards created in recent years will expire six months from their creation date. Users must redeem their gift cards before the expiration date to avoid losing access to the funds. For example, a gift card created in June will expire in December of the same year. Gift cards created in previous years may have varying expiration policies and can often be redeemed based on individual terms. Users can verify the expiry status of their gift card by entering the 16-digit gift card number in the Redeem section of the app's Gift Card page.

Redemption Process and Restrictions

To redeem a cryptocurrency exchange gift card, recipients should navigate to the [Redeem] tab in the Gift Card Marketplace within the app and enter the correct 16-digit redemption code. Users can check the status of their gift cards by accessing [Gift Card], then [User] - [Card History], where they can view whether a card has been added or redeemed.

Gift card minting and redemption are subject to geographical restrictions due to regulatory compliance. Minting is restricted in various jurisdictions including Australia, Bahrain, Canada, and other regions with stringent cryptocurrency regulations. Redemption restrictions may apply to additional territories. These restrictions may be subject to change based on evolving local regulations and considerations.

Troubleshooting Common Issues

Users may encounter error messages when adding or redeeming gift cards for several reasons. First, ensure that the 16-character Gift Card Redemption Code (example: A1BC23D4EFG78H56) is being entered correctly, as this differs from the 16-digit Gift Card number used for balance and status checks. If a gift card has already been added to the wallet but remains unredeemed, users cannot add it again; instead, they should navigate to [Gift Cards] - [User] - [Card History] and redeem it directly from there.

Expiration is another common issue. If a gift card has passed its six-month expiration date, users will receive an error message when attempting to add or redeem it. Additionally, if a gift card was purchased from a third-party seller and was already expired at the time of purchase, users should contact the seller for resolution. For unrelated issues or unanswered questions, customer support can be reached directly from the user's account.

Account Management and Support

For users who haven't received a gift card purchased from a seller, contacting the gift card seller directly is the recommended course of action. The platform provides an option for recipients who are not existing users to register with a referral code by toggling the [Add your referral link?] option while sending the gift card. This allows referral codes to be bound to gift cards, facilitating user acquisition.

Verified entity-sellers can view the expiry dates for gift card orders through their merchant dashboard. For comprehensive support on any gift card-related queries not addressed in standard resources, users should contact customer support through their account for personalized assistance.

Conclusion

Cryptocurrency exchange gift cards represent a versatile tool for digital asset distribution, with clear guidelines governing creation, redemption, and management. Verified entity accounts are required for creation, with maximum values of 500 USDT equivalent and six-month expiration periods for recently created cards. Users must enter correct 16-character redemption codes and be aware of geographical restrictions affecting minting and redemption. By understanding these requirements, expiration policies, and troubleshooting procedures, users can effectively utilize gift cards while remaining compliant with platform regulations and avoiding common errors.