1.How to Freeze/Unfreeze Card?
If you happen to lose your physical Gate Card, don’t worry. You can temporarily freeze it until you locate it. Just follow these steps:
a.If you are using the Gate website, log in to your Gate account and click [Buy Crypto] - [Gate Card] . You can access it from the footer of the page: [Products] - [Gate Card] ; You can find [Freeze] button on the right side of the Gate Card page.
b.If you are using the Gate App, Log in to your Gate account and access the Card Dashboard.
i. Tap the Switch App button at the top to switch to the Gate Pay App . ii. Select the third option in the bottom menu to enter the Card page, then tap [Freeze]. iii. If you later find the card, simply tap [Unfreeze] to restore normal use.
If you come across any unauthorized transactions linked to your Gate card, we highly recommend taking immediate action by freezing the card.
2.How to replace a lost/broken card with a new card?
If your physical Gate Card is truly lost, stolen or simply broken, you can replace it with a new card.
a.If you are using the Gate website, log in to your Gate account and click [Buy Crypto] - [Gate Card]. You can access it from the footer of the page: [Products] - [Card]; You can find “Replace Card” button on the right side of the Gate Card page.
b.If you are using the Gate App, log in to your Gate account and open the Gate Pay App , select the third option in the bottom navigation menu to enter the Gate Card page, then choose [Reissue Card] under [Management].
- Now you can choose a reason for “replace card”.
- If your card is lost or stolen, to replace it with a new card, your old card can no longer be used; If your card is broken, to replace it with a new card, your old card can still be used until your new card is received and activated.
- You then have to confirm your delivery address for the new replacement card delivery, and it will be synchronized with your Gate KYC address.
- There would be a card replacement fee involved in replacing a new physical card. Please check the card replacement fee here. To order the new physical card, you have to pay the card replacement fee with the crypo balance in your Gate spot account.
Please contact our customer service team at support@gate.com if you have any questions.
