Many people who first try online shopping in the US often experience a gap between 'looks great' and 'difficult to use.' The website opens smoothly, and the products are cheap, but when it comes to placing an order, problems start to arise: credit card declines, exchange rates are opaque, addresses can't be filled in, and shipping fees are outrageously high. Over time, many people simply give up, feeling that 'shopping in the US is too far removed from me.'

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