AI Chatbots May End Indian Call Centers: Will US Jobs Return?

Outsourcing jobs to India, especially in the call center industry, has taken substantial work away from the US. However, the outsourcing of jobs to other countries, especially jobs related to customer support and helplines, may be under siege. An Indian startup company called LimeChat is using AI chatbots to make customer-service jobs almost obsolete.

Will AI Help US Jobs Return From India?

Source: Fox BusinessSource: Fox BusinessAccording to a Reuters report, LimeChat can reduce the number of workers needed for 10,000 monthly queries by 80%. According to 28-year-old founder Nikhil Gupta, “Once you hire a LimeChat agent, you never have to hire again.“

**Once you hire a LimeChat agent, you never have to hire again.**While the AI chatbot platform can reduce the number of workers, it does not mean that call-center jobs will return to the US from India. AI alternatives are a much cheaper option for companies that want maximum profits. One of the most significant reasons for companies to set up shop in India was its cheap labor and English proficiency. Both aspects can be replaced by AI chatbot agents.

President Trump has been very vocal about his goal to bring jobs back to the US. His tariff spree also aligns with his goals of making America first. However, moving all US company-based jobs back to the US is not as easy as it looks. Companies will have to pay much higher salaries than they do in India and other countries.

Moreover, while AI is slowly becoming a competent workforce, it is still not the perfect substitute. Many queries require human judgment, and many customers also prefer speaking with an actual person. AI responses are limited and require constant updates. However, these issues will likely be dealt with in time.

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**Also Read: US Jobs On A Decline: Ripple Effect For Bitcoin, Altcoins?**The bottom line is that AI could end the call centre sector in India, but it does not promise the return of jobs to the US. US-based AI firms could take on the task to develop platforms that could handle the workforce that the customer-service industry requires. That is one possible way for jobs returning to the US.