ChainCatcher News: The Web3 Foundation announces that it will gradually phase out official customer support services for Polkadot. The organization states that as the Polkadot ecosystem continues to mature, its strategic focus will shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, reducing users’ reliance on customer support from a system design perspective.
According to the subsequent plan, the official support contact form will remain open for one week after this announcement, then officially close, but remaining submitted tickets will still be processed; the AI chat bot will also be taken offline simultaneously. Additionally, the existing support page knowledge base will be temporarily retained but will no longer be updated or maintained. In the future, user assistance and support will fully transition to decentralized community channels. The official recommends users seek help through Polkadot community channels such as Discord, Reddit, and Telegram.
Disclaimer: The information on this page may come from third parties and does not represent the views or opinions of Gate. The content displayed on this page is for reference only and does not constitute any financial, investment, or legal advice. Gate does not guarantee the accuracy or completeness of the information and shall not be liable for any losses arising from the use of this information. Virtual asset investments carry high risks and are subject to significant price volatility. You may lose all of your invested principal. Please fully understand the relevant risks and make prudent decisions based on your own financial situation and risk tolerance. For details, please refer to
Disclaimer.
Related Articles
Andrew Webley reveals Squarebird acquisition details and a $30 million credit line, with Smarter Web accelerating Bitcoin strategic deployment
Andrew Webley announced two major initiatives in the latest weekly report: acquiring profitable web design company Squarebird and securing a $30 million credit line to enhance the company's cash flow and financial flexibility. These measures aim to optimize revenue streams and address cost pressures caused by market fluctuations. At the same time, the company raised £26,745 through equity financing. Webley also discussed digital capital and AI innovation with industry peers and plans to hold a strategic meeting to implement related ideas.
GateNews5m ago
Aave Governance Vote Deadlock: Whether v3 is sidelined as a focal point, v4 roadmap and $25 million funding spark controversy
AaveDAO is voting on whether to weaken the position of v3 to pave the way for the upcoming v4, with the pro side slightly ahead. Since its launch, v3 has performed steadily, but some representatives are concerned that strategic adjustments could impact stability. Meanwhile, Aave Labs' proposal to modify funding arrangements and grants has sparked controversy. This vote will have a profound impact on DeFi governance models.
GateNews9m ago
Cardano launches USDCx stablecoin infrastructure, liquidity expands against the trend as TVL declines
Cardano partners with Circle to launch the USDCx stablecoin framework, enabling 1:1 minting and redemption to enhance on-chain US dollar liquidity. Although the total locked value remains low, it has already integrated with multiple decentralized platforms. This move helps promote the development of compliant stablecoin infrastructure and lays the foundation for future DeFi applications. In the future, the conversion of stablecoin funds into on-chain demand will determine the potential for TVL recovery.
GateNews17m ago
Magic Eden shuts down its Bitcoin and EVM platforms, as the NFT giant makes a sudden strategic shift
Magic Eden announces it will shut down Ethereum EVM and Bitcoin trading services on March 9, and will focus on the Solana ecosystem and crypto gambling Dicey in the future. This move marks a strategic restructuring, aiming to transform in response to market changes and concentrate on growth potential.
GateNews36m ago
Ripple Tokenization: $280 million worth of diamonds, XRPL RWA market cap surpasses $1.9 billion
Ripple's Ripple Custody assisted Ctrl Alt and Billiton Diamond in completing diamond tokenization transactions worth over $280 million, bringing their certified polished diamonds onto the XRPL blockchain, promoting the development of real-world asset tokenization. This transaction demonstrates the potential of XRPL in high-value asset on-chain applications and helps improve market transparency and efficiency.
MarketWhisper38m ago
Cardano Launches USDCx Stablecoin Backed by Circle’s USDC
Cardano introduced its new stablecoin, USDCx, backed by Circle’s USDC.
The new stablecoin will help expand DeFi and improve interoperability across the blockchain network.
The announcement follows Cardano’s introduction of its new stablecoin, USDCx, which Circle backs 1:1 with its widely used USD
TheNewsCrypto47m ago
